FAQ

Orders for first-time customers can only be shipped to the cardholder's billing address,
or a corporate work/business address, that we are able to verify independently.
We appreciate that this is not always convenient. However, this policy only applies to your first order and we appreciate your understanding and co-operation.

We accept all major credit cards. For Bank Transfer, please contact us at info@number3store.com

It is not possible to edit any orders once they have been confirmed. Any additional items you may wish to add will need to placed as a new order, however it may be possible to combine them on dispatch. It may be possible for us to cancel an order, to allow you to replace it as you wish, providing the order has not already been dispatched. Please contact NUMBER 3 via telephone or e-mail as soon as possible to cancel an order that has been confirmed.

When your order has been dispatched, we will e-mail you the Shipping Confirmation. This will show you the order summary, shipper and the tracking reference to allow you to follow the progress of your order to your door. Please note, we are not able to track any order once it has left our warehouse, so we highly recommend that you use the tracking on the relevant shippers website to avoid any delays or in case any further information is required.

Yes. As we want to ensure you receive your order safely. Signature will be required at the delivery destination within the daytime hours. If you are not home, a Calling Card will be left through your door giving you details of how to arrange a re-delivery of your order. If you have not received your order, or any Calling Card, please use the tracking reference sent you via email to see the status. Often, you will find that your order is at your local depot awaiting collection. Please contact us at info@number3store.com if you need further help.

Please note, the shipper will only attempt 2 deliveries of your order, after which point you will be required to collect the order in person. If the order is unsuccessful in delivery and the shipper has received no requests for re-delivery after 7 days, the order will be returned to our warehouse. If the order is returned, you will need to pay a new shipping charges for us to arrange another delivery. To prevent this, please always track your order with the details we send to you.

Greece: Porta-Porta / Elta Courier (www.elta-courier.gr)

Worldwide: DHL (www.dhl.com)

You can only specify a different delivery address from your billing address if it is your place of work. Just fill in your office address details at the checkout when prompted.

Yes, all orders are insured against theft and accidental damage while in transit from NUMBER 3 to the delivery address. The insurance expires once the order has been delivered and signed for. If the box containing your order is damaged on arrival, we recommend that you sign for it as damaged, or refuse it outright, to prevent any future complications.

All NUMBER 3 orders are shipped in a packaging that fits the size of the order, to ensure safe delivery of the goods in transit. Where provided, we will send the goods within the designers own branded packaging and our own plain packaging over the top as extra safety.